Ten minutes late yet still on time how rail firms define punctuality

Official figures that show 90 per cent of trains are running on time are
highly misleading, it has been revealed.

In some cases the proportion of trains arriving on time is almost 25 per cent
less than claimed.

Train companies are allowed to record a long-distance service as having
arrived on time even if it was 9 minutes and 59 seconds late. Commuter
trains and regional services can arrive 4 minutes and 59 seconds behind
schedule and still be listed as on time.

Some companies argue that passengers do not mind short delays, even though a
late arrival by a few minutes could mean them missing a connection and
having to wait an hour.

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